![]() ![]() This feature should be disabled when there is a front seat passenger, who can safely enter commands" "The in-dash navigation system prevents many touch commands from being made while the vehicle is in motion as a safety feature. The car icon (at times) is indicating that the car is off to the right (mostly) of the actual path or road that the vehicle is traveling. "The system has a problem tracking the location of the vehicle on the map. Among many problems the GPS refused to take key input" "Car has been in for complete unit reprogramming 3 times. Had car in 3 times, including GPS receiver replaced, in-dash system replaced and s/w upgraded. "Icon representing car on map will randomly be off the road - even showing me driving through a lake once. ) Can no longer use since it is so unreliable." Tried getting an update from Ford and it still did not include roads. Sometimes would result in causing us to backtrack on a route." "GPS mapping system would occasionally provide a route that was inconsistent with the best route. "I to date after trips to the Dealer am able to send or receive phone calls through the system" "If one is playing something off a hardwired iPhone, not bluetooth, it will frequently freeze. "It is really hard for Sync to play music from my smart phone and voice the map directions from my smart phone. (2014 Ford Explorer Limited 3.5-L V6 turbo)Įxternal music device interface (e.g., smart phone, MP3 player) Usually corrects itself in 10-15 seconds" "Dashboard (speedometer, odometer, fuel guage, etc.) has ocassionaly blanked out. On occasion, it gets into a reboot loop where it continually reboots and reboots" When this happens I have no radio or visual controls or backup camera. "Driving down the road, the system resets itself often. This includes the Display and the driver instrument gauges as well." "The display in the Explorer will randomly go completely blank. Somehow the backup camera and GPS system was not covered and it all goes thru the Sync unit." Recently Ford extended the Sync warranty to 5 years unlimited miles. "The Ford Sync system has had major issues. "The display screen would respond incorrectly to the quadrant that was touched" "The display screen froze and I had to reboot the system" You can avoid this by turning the radio on and off or waiting 60 seconds before inserting the key to start the car" "During the boot of the system (when you start the car) the scrolling blue display will freeze and stay on display. I was able to turn the heat on using voice commands" The camera either needs a protective, replaceable see thru lens cover or utilize VW's design of a camera that retracts and only is used while backing." I've talked to other owners who experienced the same issue. The camera lens became cloudy/etched and unable to see. (2014 Ford Explorer Sport 3.5-L V6 turbo) Some times there is not picture, and then sometimes it works. An X indicates that the vehicle was not manufactured for a specific year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. ![]() Based on this data and further analysis, we predict reliability for the latest year. Extra weight is given to the more serious areas such as major engine or transmission problems. The results are presented relative to the average model that year. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. ![]()
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